Return and refund policies

Understanding Our Return Policy for Confident Purchases

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: boy@bestofyourself.co. Please note that returns will need to be sent to the following address: 2 rue de Doncaster, 69760, France

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at boy@bestofyourself.co. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period EU
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at boy@bestofyourself.co.

General Terms of the Return Policy

Our return policy ensures that every customer can return a product quickly and easily, provided it is in perfect condition and in its original packaging. Compliance with the general terms allows for smooth processing and secure refunds. We encourage all our customers to carefully read these terms to ensure a successful return, especially regarding deadlines and eligible product types.

Procedure for Making a Return

Initiating a return request under our policy is simple. You must contact our customer service within a specified period after receiving the product, provide proof of purchase, and follow the package shipping instructions. This organized approach is designed to minimize waiting times and ensure efficient processing, thereby improving your overall shopping experience.

Refunds and Associated Timelines

Once the returned product is received and inspected, the refund is processed quickly to the original payment method. Our return policy specifies that refund times may vary between 5 to 10 business days, depending on banks and payment providers. We ensure transparency and follow-up at every step so that you are informed of the progress of the refund procedure.